All items offered on Owl Enigma are made-to-order. This means when you place the order, we will print the items just for you, one at a time, for the best quality! 

SHIPPING RATE

The Shipping Rate below is applied for all order destinations

  • The shipping cost is $7.99

SHIPPING TIME

We work closely with top carriers such as USPS, DHL, EMS and/or American Express to successfully deliver our values to customers.

We process orders on Business days, which are Monday through Friday, Eastern Standard Time, except for holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Please refer to the time frame below to estimate when you can expect your order. It includes our most popular products and the following time periods:

  • Production time: 2 – 7 business days. 

This is the time when your order waits in the production queue until it is produced. Our production timeline may shift daily depending on the overall order volume.

  • Shipping time: Depending on the Order’s destination

The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Any delays that occur once your product(s) are in transit are beyond our control. If there is any problem or delay in the order, we will send an email to notify the customer as quickly as possible.

Besides, customers can always submit a full refund request if the parcel has not arrived after 60 days of delivery.

The shipping time is estimated in accordance with the order’s destination:

Owl Enigma Estimated Shipping Time By Destinations

Destination

Carrier

Est. Shipping Time

(Unit: Business Days)

 Express Shipping ( DHL or FeDex)

US

USPS/UPS/DHL

7 – 15 

 3 – 6

EU

Hermes/DHL/ PostNL/ Bpost/ La Poste/ Colis/ Privé/ Correos..

7 – 15

 3 – 7

CA

Canada Post

7 – 15

  

AU

UBI/Australia Post

7 – 15

  

Others

Yun/UPS/ DHL international

10 – 20

  

Please note:

  1. When the order is ready to be shipped, a tracking link will be sent to your email so you can follow your package every time.
  2. In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make the customization. Design time will depend on the complexity of the request.

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order every time! Please allow 5 – 7 days for the carrier to scan your package into their system. You can track your order at this link:  https://www.17track.net/en

If you attempt to track your package and there is no information available, that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is after your estimated arrival date, please contact us, and we can take care of this case.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
  • We are not responsible if your order gets delivered to the wrong address or returned to the sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
  • For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
  • If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Please enter the correct email address and check it regularly when placing your order. The shipping information for the order will be sent to your email to avoid the fact that we cannot contact you, causing the delivery time to be delayed.

Customer service is our number one priority, and we will do whatever we can to take care of you.  If you have any questions, please don’t hesitate to contact us via [email protected].

Happy Shopping with us!